mysudbury.ca is the City of Greater Sudbury (The City of Greater Sudbury) Community Portal that delivers single window access to Greater Sudbury community services and information. We have created this mySudbury Privacy Policy to demonstrate our firm commitment to your privacy.
Our staff is responsible for maintaining our commitment to this policy and to protecting your personal information, and they take this responsibility seriously.
Please read the Privacy Policy to understand how your personal information will be treated as you make full use of the information and services of mysudbury.ca.
Our fair information principles are noted directly below.
Fair Information Principles
1. Accountability
The City of Greater Sudbury is responsible for the protection of information under its control, and has designated an individual or individuals that are accountable for our compliance with these principles, and to any policies adopted.
2. Knowledge and Consent
The City of Greater Sudbury informs you, in advance, about the collection, use, disclosure, retention and disposal of personal information.
3. Collection of Information
Collection of personal information will be limited to that which is necessary for the purposes identified by The City of Greater Sudbury, and all information will be collected by fair and lawful means.
4. Use, Disclosure and Retention
Personal information is not collected, used or disclosed by the City of Greater Sudbury for purposes other than those for which it was collected, except with your express consent or as required by law. The City of Greater Sudbury will only disclose personal information about you to unrelated third parties after you have been informed in advance of the possibility of such use and disclosure, and have consented. Personal information is retained by the City of Greater Sudbury only as long as is necessary for the fulfillment of those purposes or as required by law.
5. Safeguards
The City of Greater Sudbury has developed procedures to safeguard your personal information. This includes protecting the access to, use, disclosure, retention and disposal of personal information.
6. Openness
The City of Greater Sudbury will readily make available information about its policies and practices relating to the management of personal information.
7. Access
Upon request, we will inform you of the existence, use and disclosure of your personal information held by the City of Greater Sudbury, and we will give you access to that information, subject to an identification process.
PRIVACY STATEMENT
Types of Information Collected
It is important for you to know that two types of information may be collected each time you use mysudbury.ca:
1. Statistical Information: Statistics on an aggregate basis are collected each time you browse, register, or access services or information from our site.
2. Personal Information: Personal information collected and provided by you, such as user-name, passwords, and identifying information that may include but is not limited to your name, address, and phone number; where this information is required to access mysudbury.ca tools and services.
Personal Information You Choose to Share
Throughout the mysudbury.ca Portal you have the opportunity to send e-mails, request information, create web pages, register for programs or events, participate in online surveys or contests and other promotions sponsored by us. If you choose to participate, you may be providing The City of Greater Sudbury and/or third parties with some type of personal information.
You can be assured that if you choose to provide any personal information to us, the City of Greater Sudbury will use it only for the purposes specified here and at the time of collection. The City of Greater Sudbury collects data so that we can personalize features of mysudbury.ca based upon your preferences and past visits. Additionally, usage information may be aggregated and analyzed so that we can judge our system's performance or execute your customized features. In addition, we will use it to respond to your requests, and to notify you of updated information, changes to the City of Greater Sudbury Portal environment or, with your permission, new products and services we think may be of interest.
The City of Greater Sudbury will not share information with governmental authorities unless legally required to do so. The City of Greater Sudbury may cooperate with such authorities in investigating claims of illegal activity such as (but not limited to) illegal transfer of copyrighted material, or user web-site postings or email messages that contain threats of violence. We do not sell or rent any data collected about or from you, or provide access to such data to anyone outside of the City of Greater Sudbury other than you, except as described above.
When an application in mysudbury.ca accepts credit cards or any other particularly sensitive information for any of its services, it encrypts all ordering information, such as your name and credit card number, in order to protect its confidentiality. All encrypted credit card information is not stored within the system, and is used only for the purposes of authorizing and finalizing financial transactions procurred through the mysudbury.ca Portal.
mysudbury.ca incorporates a security model that includes software to ensure the protection of private information communications on the Portal. This technology, when combined with good security policies and common sense, makes mysudbury.ca a secure and trustworthy Portal for your use.
Communications & Security
mysudbury.ca has put security measures in place to ensure the secure transmission and management of all information within the system and to protect the loss, misuse and alteration of the information under our control.
mysudbury.ca will provide resources for you to create your own information and publish it for viewing on the Internet. Such information may include newsletters, bulletins or announcements. You should exercise caution when creating information, and are encouraged not to include personal or identifying information here. Once published for public viewing – an option that you choose – the information is available to all on the Internet.
In addition, mysudbury.ca may provide public forums such as bulletin boards or discussion groups. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Links to Other Sites & Third Party Content
When you leave the mysudbury.ca Portal environment, the privacy statements of the third parties will apply. The City of Greater Sudbury is not responsible for the privacy practices or the content of such web sites. Should you find a link from mysudbury.ca or any other website in the mysudbury.ca Portal environment that you feel is inappropriate, do not hesitate to contact us immediately at privacy-security@e-sudbury.com
You should note that every request for personal information from mysudbury.ca will contain a mysudbury.ca identification logo. If you do not see such a logo on the form requesting personal information from you, you should know that you have left mysudbury.ca. At that point, a third party web site is gathering personal information from you and the privacy policy of the third party web-site will apply.
More About Privacy & Protection of Information
Cookies
Some mysudbury.ca applications use "cookies." A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user id. that the site uses to track the pages you have visited. Cookies can track user traffic patterns, recognize your computer's browser when you return, and could provide personalized content without requiring sign-in.
You can refuse cookies by turning them off in your browser. However, they may be required to use some of the applications in mysudbury.ca.